Shipping Policy

ORDER PROCESSING: Please allow 7 Days to process your order. Expect an email within 5 Days to let you know your order is on the way!

CUSTOMER COLLECTION -  Springwell Brewery, Leeds, LS7 2DF. Orders can be picked up daily, from 10:00am. An email will be sent when your order is ready for pickup. 

LOCAL TRADE DELIVERY  During checkout, enter your address and select the shipping option. Click the "checkout" button. Local delivery is available for addresses within 30 miles of our shop.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery. When your order is ready for delivery, you will receive an email with confirmation of the delivery day.  

REFUNDS, RETURNS AND EXCHANGES  

Goods may be cancelled prior to the delivery date by contacting the sales office 48 hours before scheduled delivery.  If a consignment has already been loaded into a delivery vehicle or collected by a haulier then the full delivery charge will still be levied.

All goods must be examined on delivery and claims or breakages, or loss, must be notified at the point of delivery.  Vertical Drinks Ltd will not accept any responsibility for breakages or loss after the goods have been signed for. 

Any omissions or breakages from the delivery will be deducted from your invoice and a new invoice issued.  If possible Vertical Drinks Ltd will attempt to organise the re-deliver any missing items. 

Any ullage requiring compensation should be communicated immediately to Vertical Drinks Ltd.  A claim form will be provided which needs to completed in full and the product clearly marked up so that is can be identified.  Wherever possible Vertical Drinks will provide a replacement product.  Where this is not possible a credit note will be issued.